Terms of Service

1. Service provider and agreement

DianDot is a trading name used by a sole trader operating in England. DianDot is not a limited company and has no Companies House company number. In these terms, “DianDot”, “we” and “us” refer to that sole trader.

By creating a workspace, buying a plan or using DianDot HR on behalf of an organisation, the customer agrees to these terms. The customer confirms that the person accepting them is authorised to bind the organisation.

2. Accounts and authorised users

The customer is responsible for accurate account information, protecting credentials, assigning appropriate roles and promptly removing access that is no longer required. Accounts must not be shared. Suspected compromise must be reported to [email protected].

3. Permitted use

DianDot HR may be used for lawful workforce administration. Customers must not upload unlawful material, bypass access controls, probe another workspace, interfere with the service, or use the service to make solely automated decisions that produce legal or similarly significant effects on workers.

4. Customer data

The customer retains responsibility for its employee data and lawful instructions. The customer authorises DianDot to process that data only to provide, secure and support the service, as described in the Data Processing Addendum. The customer must give workers appropriate privacy information and establish a lawful basis for monitoring and HR processing.

5. Plans, payment and changes

Starter supports up to 10 active employees. Growth supports up to 50 and includes advanced workflows shown on the pricing page. Subscription charges recur until cancelled; lifetime purchases apply to the purchased plan and workspace, subject to fair use and continued service availability. Taxes may apply. Failed or overdue payment may restrict paid features after reasonable notice.

6. Availability, support and changes

We aim to keep the service available and protect customer data, but uninterrupted operation is not guaranteed. We may make security, legal and product changes and will avoid materially reducing paid core functionality during a current subscription without notice where reasonably possible.

7. Suspension and termination

We may suspend access where reasonably necessary to prevent harm, address unlawful use or protect other customers. A customer may cancel through billing controls and may delete its account. Before termination, the customer should export information it must retain. Backup copies expire under the published retention schedule.

8. Liability

Nothing excludes liability that cannot legally be excluded. Subject to that, DianDot is not responsible for employment decisions, customer instructions, lost profits or indirect loss. Aggregate liability relating to the service is limited to fees paid for the affected service during the preceding 12 months.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, unless mandatory consumer law requires otherwise.

10. Contact and formal notices

Questions about these terms may be sent to [email protected]. Customers may use the same address to request the sole trader's legal identity and service address for contracting, invoicing or formal notices.